Return and Refund Policy

Refund Policy

In the case of exchanges due to defects in the original product, we will dispatch the replacement item(s) once we receive the original returned product. No shipping charges will apply to this exchange. All items must remain in their original condition, showing no signs of use, and should be returned in the original vendor packaging.

For international returns, any customs or import duties, brokerage fees, taxes, and other charges incurred during return shipments are solely your responsibility. If you refuse the package, only the purchase price will be refunded.

Please note that all costs, duties, fees, or taxes remain your responsibility and will not be refunded.

In Malaysia, if the recipient declines delivery of an item purchased at, all charges will be your responsibility, and Vinylvox may levy additional charges. If purchases are undelivered due to a mistake on Vinylvox’s part, Vinylvox will either issue a full refund or send the item to you again at no extra cost, subject to item availability and your preference.

Kindly ensure that you enter your correct address. If you provide an incorrect address and fail to notify us before the order is shipped, Vinylvox cannot issue a refund for your purchase. In cases where you receive items not ordered, we will refund you for the cost of outgoing postage and packaging on those specific items once they are returned to us.

Requests for refunds or exchanges must be made within 7 days of the purchase date. Vinylvox will not grant refunds for any reason beyond this timeframe.

In situations involving buyer’s remorse, refund requests must be submitted within 2 days of purchase. All items must remain in their original condition (if new, they must be unopened) and show no signs of use. They should also be returned in the original vendor packaging.

Upon receiving the item(s), an inspection will be conducted to assess their condition. If accepted, the refund will be processed, subject to a restocking fee of RM50. If the item is not eligible for a refund, you may exchange it for another item of equal or higher value, subject to the same RM50 restocking fee.

Digital Downloads

Digital downloads are occasionally bundled with a vinyl LP. Please note that these downloads are non-returnable and non-refundable. We do not facilitate exchanges based on the production quality of the download, even if the download code is missing or has expired. The content sold is created by record companies, artists, producers, etc., and Vinylvox does not have control over it. Once the downloading process has commenced, we cannot accept cancellations or provide refunds. We encourage buyers to sample the audio before committing to a purchase.